Batu Karang Lembongan Resort & Spa

Frequently asked questions

• Dining & Food
  • What breakfast and dining options are available at Batu Karang Lembongan Resort & Spa?

    The resort offers diverse dining experiences focusing on fresh, local ingredients and international flavors, including:

    • Muntigs Bar & Restaurant: Signature fine dining serving a variety of International and Asian cuisine.
    • The Deck Café & Bar: Famous spot for gourmet baguettes, pizzas, and real coffee overlooking the sea.
    • The Balcony: Elevated dining area providing views of Mount Agung and the white sandy Jungut Batu Beach.
    • Dietary Options: The kitchens accommodate Vegan, Gluten-free, and Keto dietary requirements upon request.

    NOTICE: Breakfast is served daily starting at 7:00 AM; specific à la carte or buffet formats may vary seasonally.

  • Does Batu Karang offer unique bar experiences or specialized beverage menus?

    This luxury retreat features distinctive venues for cocktails and premium spirits, such as:

    • The Howff: A unique dungeon bar on the rocks offering a Scottish-themed selection of gin and whisky.
    • Poolside Bar: Serving carefully crafted cocktails and refreshments at the swim-up bar.
    • Gelato Shop: On-site venue serving homemade gelato and frozen yoghurt with various toppings.

    NOTICE: The Howff dungeon bar specializes in gin globes and high-end spirits in a secluded cliffside setting.

• Location & Transport
  • How can guests reach Batu Karang Lembongan Resort & Spa from Bali?

    Accessing this island sanctuary involves a short sea journey and pre-arranged transfers, featuring:

    • Speed Boat: A 30-minute crossing from the east coast of Bali to Nusa Lembongan.
    • Arrival Point: The resort is situated 0.5 km from Pelabuhan Wisata Jungut Batu.
    • Airport Shuttle: A paid airport shuttle service is available to and from Ngurah Rai International Airport (82 km away).

    NOTICE: Guests are advised to book boat transfers in advance as schedules are subject to tidal conditions.

  • What local landmarks and beaches are located near the resort?

    Batu Karang is ideally positioned for exploring Nusa Lembongan, with many attractions nearby, including:

    • Beaches: Song Lambung Beach (90 m), Tamarind Beach (1 km), and Paradise Beach (1.2 miles).
    • Scenic Points: Panorama Point (0.5 km) and the dramatic Devil's Tears (3 km).
    • Local Culture: Gala-Gala Underground House (1.8 km) and Yellow Bridge (2.9 km) for island hopping.

    NOTICE: The resort offers a complimentary shuttle service to select nearby beaches and local attractions.

• Wellness & Facilities
  • What spa treatments and wellness facilities are available at Batu Karang?

    The property emphasizes rejuvenation through its on-site Lulur Spa and dedicated wellness zones, including:

    • Treatments: Traditional Balinese massages and therapy using aromatic essential oils.
    • Thermal Circuits: Access to a steam room and tranquil relaxation areas.
    • Wellness Retreats: Customized itineraries designed for spiritual silence and physical recovery.

    NOTICE: Spa reservations are highly recommended at least 24 hours in advance to ensure availability.

  • Are there multiple swimming pools and fitness centers on the property?

    Guests have access to several aquatic and exercise facilities designed for both relaxation and activity:

    • Infinity Pool: Features panoramic ocean views and a surrounding deck with sun beds.
    • Lap Pool: A 25-meter outdoor pool located at the highest point of the resort.
    • Gymnasium: Equipped with aerobic cycles, strength apparatus, fit balls, and free weights.

    NOTICE: The resort provides high-speed Wi-Fi in the gym area and throughout all public pool decks.

• Accommodation & Policies
  • What luxury features are included in the villas and suites?

    Accommodation at Batu Karang is designed with Balinese architecture and modern luxury, featuring:

    • Private Amenities: Many villas include private plunge pools and outdoor bathrooms with soaking tubs.
    • The Occasion Villa: Features a 2.5m circular bed, private lush garden, and a secluded swimming pool.
    • Views: Every villa provides a private balcony with views of the Indian Ocean or Mount Agung.

    NOTICE: The resort utilizes a desalination plant and RO treatment to provide high-quality water to all villas.

  • What are the standard check-in, check-out, and accessibility policies?

    Batu Karang follows specific protocols to ensure a seamless transition for every guest, including:

    • Timing: Check-in begins at 12:00 PM, and check-out is required by 10:00 AM.
    • Accessibility: The resort features wheelchair access and a 24-hour buggy service for hilly terrain.
    • Late Departures: A Day Lounge is available for guests with late boat transfers to store luggage.

    NOTICE: A valid government-issued photo ID and a security deposit are required at the time of check-in.

  • Are there specific facilities for business travelers or remote work?

    The resort provides essential tools for maintaining connectivity while staying on the island, such as:

    • Connectivity: Complimentary high-speed Wi-Fi accessible in all rooms and public areas.
    • Work Spaces: In-room media centers and desks suitable for laptop use.
    • Multi-purpose Room: A dedicated area that can be configured for small meetings or administrative tasks.

    NOTICE: Printing and photocopying services can be arranged through the resort's front desk upon request.

• Family & Children
  • How does the resort accommodate families and children?

    Families are provided with spacious lodging and specialized services to ensure comfort for all ages:

    • Room Types: Three-bedroom villas and apartments with kitchenettes are available for larger groups.
    • Child Services: Professional babysitting and child services can be arranged on-site.
    • Safety: Villas can be equipped with balcony safety features and pool fences upon prior request.

    NOTICE: Children under 3 years of age stay free of charge when using available cots or cribs.

• Finance & Fees
  • What are the costs for extra beds and additional guest services?

    Specific fees apply for modifications to standard room occupancy and specialized resort services:

    • Extra Bed Fee: Older children or adults are charged IDR 700,000 per night for extra beds.
    • Laundry Services: On-site professional laundry and dry cleaning are available for an additional fee.
    • ATM: An on-site ATM is available for convenient currency withdrawals in local Rupiah.

    NOTICE: All extra bed requests are subject to availability and must be confirmed by the resort management.

  • Are pets allowed and what are the smoking policies at the resort?

    To maintain a serene environment for all guests, the property enforces the following rules:

    • Pets: Following strict resort policy, no pets are allowed on the premises.
    • Smoking: The resort provides non-smoking rooms to ensure air quality and comfort.
    • Designated Areas: Smoking is permitted only in specified outdoor areas away from main dining zones.

    NOTICE: Violations of the non-smoking room policy may result in professional deep-cleaning service charges.